About Our Business
We are a leading Colorado-based full-service video production company that specializes in leveraging the extraordinary capabilities of traditional and FPV (First Person View) drones. With a focus on real estate, advertising, events, construction, and beyond, we bring your vision to life through stunning and captivating videos. Our team of highly trained and friendly professionals ensures that each project is meticulously tailored to meet your specific needs, combining the best of ground and aerial cameras for unparalleled results. From start to finish, all aspects of the production process, including filming and editing, are handled in-house, guaranteeing exceptional quality and seamless collaboration. Since our inception in 2013, we have earned a reputation for our commitment to exceptional customer service and extensive expertise. Our FAA-licensed pilots adhere to the highest safety standards, and we carry a comprehensive one-million-dollar liability insurance policy to safeguard your valuable property and investments. For any inquiries or to explore the limitless possibilities of our drone-based video production services, please don't hesitate to contact us via phone or email at your convenience.
Terms of Service
By booking a service with Top Shots Media, LLC you agree to the company's "Service Agreement"
What to expect when booking our services
Please review the information below to ensure all of your expectations will be met when booking a job with us. Find out what you can expect from us while onsite and get information on the editing process and final delivery.
Music for your video
At our core, we excel in curating the perfect music selection that seamlessly complements your video. We meticulously edit each video clip to synchronize with the rhythm and timing of the chosen music. It's important to note that we strictly adhere to copyright laws, and we are unable to incorporate copyrighted music into any video without explicit written consent from the copyright owner. Acquiring licenses for popular music can be an expensive endeavor, with costs soaring up to $25,000 per song. Nevertheless, we have established annual contract agreements with reputable music licensing companies, enabling us to provide you with an extensive library of music options that you can utilize free of charge.
Start Time
For straightforward shoots, our arrival time is scheduled just before the designated start time. However, for events or intricate shots that require additional preparation, we typically arrive one hour prior to the filming commencement. This allows us ample time to establish optimal camera angles and coordinate with clients, staff members, guests, or actors. Depending on the specific requirements and shoot location, we may even arrive earlier to ensure a seamless setup. We kindly request that you inform us in advance if our arrival time poses any conflicts with your schedule, and we will make the necessary arrangements accordingly.
Drone Information
At our company, we prioritize safety above all else when it comes to filming, which is why we exclusively employ FAA-licensed and insured pilots. Operating unmanned aerial vehicles (UAVs) entails strict regulations that we strictly adhere to, even if they may occasionally impact your desired vision. For instance, sustained flights over crowds, Remote ID, and adherence to "no-fly" zones are examples of rules we must follow. If you have any concerns regarding the location of your shoot, we encourage you to contact us in advance. Upon receiving your booking request, we promptly conduct thorough research on the flight path and location to ensure compliance with all restrictions. Should we encounter any issues, we will promptly inform you and explore alternative options.
Time Onsite
The duration of our onsite presence is determined by the package you select, with each package including a designated time estimate for billing purposes. If we have successfully captured all the elements outlined in your chosen package and you wish to extend our filming duration, an additional fee of $100 per hour will be applied to keep our staff onsite. In the event that we arrive at the location and find it unprepared for filming due to onsite clutter, we will either proceed with filming as is or bill for the time it takes your staff to tidy up the area. Our aim is to ensure a seamless and efficient filming experience, and we appreciate your cooperation in facilitating a suitable environment for our team.
Real Estate
To ensure a smooth filming process, we kindly request that the location be prepared and ready for shooting upon our arrival. Our staff does not engage in location preparation or staging services. In the event that the location is not ready and we are required to wait, a fee of $80 per hour will be applicable until the location is prepared. If rescheduling becomes necessary, travel fees will be charged, and a flat fee of $100 will be applied. We greatly appreciate your cooperation in ensuring a timely and efficient workflow, and we strive to provide you with the best possible service while maintaining transparency regarding any associated fees.
Virtual Drone Tours
Our exceptional Fly Through Virtual Drone Tours offer a captivating and immersive video experience that keeps your customers engaged from start to finish. These remarkable videos have proven to generate higher social media shares compared to traditional advertising campaigns, thanks to their engaging nature and awe-inspiring impact. With advancements in drone technology and enhanced safety measures, we are proud to introduce close proximity indoor and outdoor drone flights. These exclusive and often scripted One-Take videos will undoubtedly elevate your business advertising, setting you apart from competitors in a truly unique way. Prepare to leave a lasting impression on your audience with our innovative approach to visual storytelling.
Safety
Safety is our utmost priority. We conduct thorough safety checks on all our equipment before and after each UAV flight, strictly adhering to FAA and manufacturer regulations. Our team takes extensive precautions to ensure a safe and secure execution of every job. We prioritize avoiding unsafe conditions and refrain from flying near weather disturbances, radio towers, high voltage power lines, and large metal structures, as they interfere with the UAV's radio signal. The FAA enforces stringent UAV regulations, prohibiting flights over crowds, exceeding 400 ft AGL or more than 400ft above a structure. Additionally, flying over densely populated areas, controlled airspace, beyond visual line of sight, or people without prior FAA authorization granted 90 days in advance is not permitted. When scheduling with Top Shots Media, LLC, please consider these regulations. We are equipped to assist in requesting waivers on behalf of our clients, ensuring compliance and safety at all times.
Travel Policy
For your convenience, our packages include round-trip travel within a 30-mile radius of our office in Federal Heights Colorado. If the destination requires additional travel beyond this radius, there will be an additional charge of $1.00 per mile. While we are based in the Denver metro area, we are more than happy to travel to any location worldwide. For out-of-state or international packages that include travel accommodations, mileage charges will not apply. We are committed to serving you wherever your project takes us.
Content Delivery
By default, all media content is delivered online unless otherwise specified on the invoice or package. We offer optional media formats including streaming, download links, and USB media for your convenience. Please let us know your preferred delivery method, and we will accommodate your request accordingly. Our goal is to provide a seamless and efficient media delivery experience to meet your specific needs.
Deposit
To secure your event date, a non-refundable deposit of $100 or 25% of your total invoice price (whichever amount is greater) is required for all jobs. This policy serves to prevent double-booking and ensures that both our customers and our business are protected from any potential loss of work. We appreciate your understanding and cooperation in adhering to this deposit requirement.
Late Fees
Payment for services rendered is due promptly upon receipt of the final invoice. We kindly request that complete payment be made within 10 days of receiving the invoice to ensure timely processing. In the event that payment is not received within this timeframe, a late fee of $100 will be applied. If payment remains outstanding after 30 days, an additional fee of $150 will be added every 30 days thereafter until the payment is received in full. We appreciate your attention to this matter and the timely settlement of your invoice.
Audio & Video Recording
During our presence at your event, audio and video recording devices will be in operation. We kindly request that you inform your guests, customers, or employees about this activity. Top Shots Media, LLC and its affiliates reserve the right to utilize and manipulate the recorded media, including transforming, editing, altering, modifying, enhancing, broadcasting, duplicating, distributing, and exhibiting it worldwide across various media platforms, both existing and future, such as websites, film, television, radio, and print. However, clients have the option to request, in writing and prior to any commercial use, an exclusion from commercial utilization. We strongly advise you to thoroughly read and understand our "Service Agreement" for comprehensive information.
Event Videos
We take immense pride in our ability to curate video clips that encapsulate every special moment. However, it is important to acknowledge the inherent limitations of capturing an entire event. Our dedicated crew goes above and beyond to film everything outlined in your chosen package, ensuring that we exceed your expectations. Nevertheless, we kindly request that you maintain reasonable expectations regarding the extent of coverage. Despite our commitment to giving you our utmost effort, there are practical constraints that come into play. Our SD cards, batteries, and energy reserves are not boundless and may require periodic recharging or replacement. Rest assured, we will strive to provide you with 100% effort, but we ask for your understanding regarding the finite resources available to us.
Turn Around Time
As per our contractual agreement, we allow ourselves a timeframe of 30 days to deliver the final video to our esteemed clients. However, in practice, we strive to surpass expectations by providing a first draft video within an expedited timeframe of 1-5 days. The actual delivery duration may vary based on the intricacy of the project and our current workload. Rest assured, our dedicated team works diligently to ensure prompt delivery without compromising the quality of the final product.
Video Editing
Our staff possesses exceptional expertise in the realm of video editing, ensuring a creative and artistic approach that never fails to impress our clients. Your video has been meticulously crafted to uphold our unwavering standard of excellence and should be regarded as a finalized product. However, in the rare event that you are not entirely satisfied with the video, including aspects such as music or clip selections, we are pleased to offer a complimentary revision, accommodating all requested changes once. Subsequent revisions beyond this will incur a charge of $80 per hour. Our commitment lies in delivering a product that exceeds your expectations and captures your vision flawlessly.
FPV Drones
FPV, or First Person View, drones offer unparalleled freedom and flexibility, enabling us to capture unique shots that are not achievable with a standard camera drone. These drones are under complete manual control, allowing for impressive maneuvers such as rolls, flips, and dives. Often referred to as racing drones due to their remarkable speed and maneuverability, they open up a world of creative possibilities. One notable advantage is their ability to be safely flown near people and indoors, thanks to advanced safety features. This ensures a secure and immersive filming experience, expanding the range of captivating shots we can capture. Discover the extraordinary potential of FPV drones as we push the boundaries of aerial videography, all while maintaining the highest level of safety standards.
Special Request
If there are any specific shots, individuals, or events that you would like us to capture beyond the scope of our standard package, we kindly request that you inform us well in advance. This allows us to make appropriate arrangements and plan accordingly. Please note that certain requests may incur an additional charge based on the complexity of the shot or the editing time required. We strive to accommodate your unique vision and provide exceptional service, and we appreciate your understanding that certain specialized requests may involve additional resources. Rest assured, we will work closely with you to ensure your vision is brought to life while maintaining transparency regarding any associated costs.
Camera Gear
While we make every effort to maintain a low profile and seamlessly blend into the environment, capturing the best possible footage sometimes requires the use of specialized tools. We utilize a range of equipment, including tripods, lights, monitors, gimbals, and drones, to capture breathtaking cinematic footage. If you have any concerns or reservations regarding the use of this equipment at your event, we kindly request that you inform us well in advance. This allows us to make necessary arrangements and accommodate your preferences. Our goal is to ensure your satisfaction while maintaining a professional and unobtrusive presence. Your feedback is important to us, and we appreciate your proactive communication in helping us deliver an exceptional filming experience tailored to your needs.
Weather
Weather conditions play a crucial role in ensuring safe flights, delivering quality outdoor services, and maintaining the highest product standards. In the event of inclement weather, such as strong winds, rain, snow, low visibility, and other unfavorable conditions, Top Shots Media, LLC reserves the right to cancel or reschedule our services. If cancellation occurs prior to our arrival, the remaining balance will not be charged. However, if services are canceled on-site due to weather conditions and rescheduling is feasible, an additional $100 travel and services fee will be added to the invoice. We understand that unforeseen circumstances can arise, and as a courtesy, we grant an additional one-hour waiting period on-site before declaring a cancellation. Our primary concern is the safety and satisfaction of our clients, and we appreciate your understanding and cooperation in adapting to weather-related challenges.
Permission to Fly
We operate in full compliance with both local and national laws, rules, and regulations governing the use of unmanned aircraft systems (UAS). We prioritize strict adherence to these guidelines in all our operations. As part of our service agreement, we kindly request clients and property owners to grant us explicit permission to fly, film, and access private property for the purpose of providing our services. This ensures a legal and mutually beneficial engagement.
Damage to Equipment
In the event that any of our equipment is damaged due to negligence or vandalism by the client or an affiliate of the client, it will be the client's responsibility to replace or repair the specialized equipment and/or cover the insurance claim. However, if the equipment is damaged due to our own negligence, we will either continue operations using alternate equipment, if available, or prorate the remaining invoice balance accordingly. We prioritize the safety and proper handling of our equipment to ensure the best possible service for our clients.
Scheduling
We strive to be flexible and accommodate appointments, which is why we operate seven days a week. In the event that you schedule an event on a date when we are already booked, we will provide a full refund within 72 hours if rescheduling is not feasible. Top Shots Media, LLC retains the right to cancel a scheduled event with at least 72 hours notice. If, for any reason, we are unable to deliver one of our services, a full refund will be issued. We value your satisfaction and aim to ensure a seamless experience.
Additional Fees
Additional services or upgrades requested by clients during or after the project will be accommodated by providing an updated invoice for client approval. Each project will be presented based on the selected package. We strive to ensure client satisfaction with the final post-production details, offering one round of changes free of charge. However, for subsequent change requests, a fee of $80 per hour will be applied to cover re-editing, exporting, uploading, and delivering content as originally agreed upon. Real estate clients are kindly requested to ensure that the property is clear of unwanted clutter or vehicles. If the site is not ready for filming or photography upon our arrival and rescheduling becomes necessary, a $100 fee will be added to the final invoice to cover travel and man-hours.
Be Aware
It is essential to note that according to Federal law, any commercial use of an Unmanned Aerial Vehicle (UAV) necessitates a 14-CFR Part 107 Federal Aviation Administration airman certificate. Engaging in commercial UAV operations without proper licensing is a violation of Federal law and can lead to severe consequences, including a fine of up to $250,000 or imprisonment for a maximum of three years. Top Shots Media, LLC complies with all federal regulations and possesses the necessary certificates. We strongly advise caution when considering services that do not meet these legal requirements.